Privacy Policy

“Privacy Policy – Braj Paridhaan: The Symbol of Trust”

1. Introduction

At Braj Paridhaan, we value your trust above all else. Since 1956, our brand has been rooted in heritage, craftsmanship, and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.brajparidhaan.com), place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy. Our commitment is simple: to ensure your happiness and build lasting trust.

2. Company Information

  • Legal Name: Anand Agrawal (Proprietor)
  • Trade Name: Braj Paridhaan
  • GST Number: 09BSKPA5111R1ZG
  • Udyam Registration: UDYAM-UP-54-0061020
  • IEC Code: BSKPA5111R
  • Registered Address: Loi Bazar, Pokharmal Dharamsala, Vrindavan, Mathura, Uttar Pradesh – 281121, India
  • Contact: info@brajparidhaan.com | WhatsApp/Phone: +91‑7500850295 / +91‑8979085606

3. Information We Collect

We collect information to provide better services and customized experiences. This includes:

  • Personal Information: Name, email, phone number, shipping/billing address.
  • Order Details: Measurements, customization preferences, product selections.
  • Payment Information: Processed securely via Razorpay gateway (we do not store card/bank details).
  • Technical Data: Cookies, IP address, browser type, device information (via Google Analytics and Meta tools).
  • Communication Data: WhatsApp, SMS, or email interactions for order updates and promotions.

4. How We Use Your Information

Your data is used for:

  • Processing and fulfilling orders.
  • Customizing garments as per your requirements.
  • Communicating order status, delivery updates, and promotional offers.
  • Improving website performance and customer experience.
  • Ensuring compliance with legal and international trade regulations.

5. Payment Security

We use Razorpay as our secure payment gateway. All transactions are encrypted and processed directly through Razorpay’s servers. Braj Paridhaan does not store sensitive payment details such as card numbers or CVV codes.

6. Data Sharing & Disclosure

We respect your privacy. Your data is never sold or shared with third parties for marketing purposes. It is shared only with:

  • Logistics Partners: DTDC, Shree Marut, India Post, Shiprocket (for domestic and international shipping).
  • Legal Authorities: If required by law or customs regulations during international shipments.

7. International Compliance

Since our customers are global, we comply with international privacy standards:

  • GDPR (Europe): Customers have the right to access, correct, or request deletion of their data.
  • CCPA (California, USA): Customers can request disclosure of collected data and opt‑out of data usage for marketing.

8. Customer Rights

  • Access & Correction: Customers may request details of the data we hold and correct inaccuracies.
  • Opt‑Out: Customers may opt‑out of marketing SMS/WhatsApp messages.
  • Data Deletion: While data is generally retained for future dealings, customers may request deletion, which will be honored.

9. Retention Policy

Customer data is retained indefinitely to support future orders and customization. However, if a customer requests deletion, we will securely erase their data from our systems.

10. Children’s Privacy

Our website is open to all visitors. However, we recommend that orders be placed by adults (18+). We do not knowingly collect personal information from children without parental consent.

11. Cookies & Tracking

We use cookies and tracking tools (Google Analytics, Meta tools) to improve user experience and analyze website traffic. Customers may disable cookies in their browser settings, though some features may not function optimally.

12. Shipping & Logistics

  • Domestic Shipping: DTDC, Shree Marut, India Post.
  • International Shipping: Shiprocket and other registered logistics providers.
  • Charges: Standard shipping charges apply at ₹80 per kilogram across India. International charges vary by destination.
  • Customs: For international orders, customer data may be shared with customs authorities as required.

13. Customization Policy

  • Customized orders require a minimum of 7 working days for production.
  • Customers must provide accurate measurements and approve designs before production begins.
  • Exchanges are allowed only with proof of defect, supported by an unboxing video sent via WhatsApp (+91‑7500850295).
  • No Return Policy: We do not accept returns; only exchanges are permitted under the above condition.

14. Data Security

We implement strict security measures to protect customer data, including:

  • Encrypted servers.
  • Secure payment gateways.
  • Restricted access to customer information.

15. Policy Updates

Braj Paridhaan reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

16. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mathura, Uttar Pradesh.

17. Contact Information

For queries, requests, or support:

  • Phone/WhatsApp: +91‑7500850295 / +91‑8979085606
  • Email: info@brajparidhaan.com
  • Website: www.brajparidhaan.com

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